Contact Us

Are you experiencing an issue with your phone? Sometimes phones get out of synch with the network.  Turn your phone off, wait 10 seconds, then turn the phone back on.  Restarting your phone is a way to resolve many issues. 

As a reminder, as of the end of 2021, callers in most states have to dial 10 digits to make a local phone call.  Please make sure you are using all 10 digits when placing a call.

By phone:

New Customers: 1-866-434-7796
Existing Customers: Dial 611 from your Kroger Wireless phone

Customer Care Hours of Operation:

Monday - Saturday: 10am - 10pm EST
Sunday: 10am - 7pm EST

By email: Fill out the information on the right and click the Submit button.